We want you to be completely satisfied with your purchase. If for any reason you are not, our return policy is simple and transparent.
Return Window
We offer a 7-day return period from the date of delivery.
Eligibility for Returns
- Item must be unused, unopened, and in original packaging.
- Proof of purchase (order number or receipt) is required.
- Hygiene-sealed products (like perfumes) cannot be returned if opened, unless defective or damaged.
Damaged or Incorrect Items
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.
How to Return
- Email us at elvashperfume@gmail.com with your order number and reason for return.
- We will provide you with the return address and instructions.
- Once we receive and inspect the product, your refund will be processed to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake (wrong or defective item).
Need Help?
Email: elvashperfume@gmail.com
Phone: 03259305940