Return & Refund Policy

Our Policy

We want you to love your Elväsh fragrance. Because perfume is a personal, hygiene-sensitive product, we can only accept returns and offer refunds under the conditions outlined below. Please read this policy before requesting a return.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused, unopened, and with the seal intact
• In its original packaging, including box and any protective wrapping
• Requested within 7 days of the delivery date
• Accompanied by proof of purchase (order number or receipt)

For hygiene reasons, we're unable to accept returns on any bottle that has been opened, used, or has a broken seal, unless the item arrived damaged or faulty.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or different from what you ordered, please contact us within 48 hours of delivery with your order number and a photo of the item. We'll arrange a replacement or a full refund at no extra cost to you.

How to Request a Return

To start a return, message us on WhatsApp or email with your order number and reason for the return. Once approved, we'll share instructions for sending the item back. Customers are responsible for return shipping costs unless the item was faulty or incorrect.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the refund.

Non-Returnable Items

Gift cards, discounted or clearance items, and any product marked as final sale at checkout are not eligible for return or refund.